Collection and use of your information
SDBD Pty Ltd and its representatives will only seek to collect necessary information from you in order to provide you with the credit assistance you have sought from us. We may also use this information for purposes associated with our services such as follow-up calls to assist you.
Disclosure of personal information
SDBD Pty Ltd and its representatives will never unnecessarily exchange your personal or business information with any third party for any reason, unless compelled by force of law. However, in order to assist you, we may be required to provide your personal information to certain organisations. If your information is not provided, we may be unable to assist you. The types of organisations include:
- Our Licensee SDBD Pty Ltd
- Mortgage insurers
- Other mortgage intermediaries
- Other organisations that assist us such as printers, mailing houses, lawyers, debt collectors, accountants and other auditors
Access and alterations to your personal information
You can gain access to your personal or company information or advise alterations to that information by contacting our office:
Contact Person: Stephen D’Costa
Address: Level 2, 5 Ord Street, West Perth WA 6005
Information which is easily accessible will be provided to you free of charge. However, information which is more difficult to access may have a fee associated with the request. You can also contact us for more detailed information on how we collect, handle and secure your personal information.
From time to time, SDBD Pty Ltd may contact you with information about products from either ourselves or our industry affiliates that we believe may interest you. To opt-out of receiving such information, simply let us know by contacting us directly using the office details above.
Security of your personal information
SDBD Pty Ltd takes reasonable steps to ensure the security of your personal or company information from unauthorised access, theft or modification. In the extremely unlikely event that SDBD Pty Ltd suspects that there has been a data breach that may cause you serious harm, we will take all reasonable steps to assess if your data has been accessed or lost, and if this information being accessed or lost may cause you serious harm. This assessment will always be completed expeditiously and within 30 days. If SDBD Pty Ltd finds that there has been a data breach that has the potential to cause you serious harm, this will be reported to the Office of the Information Commissioner and you directly.
Feedback on the handling of your personal information
Should you be unsatisfied in the manner in which SDBD Pty Ltd has handled your personal information please contact us (per details listed above). We will take all necessary steps to investigate and address your concerns. If the issue you have raised is not resolved to your satisfaction you should contact the Office of the Australian Information Commissioner at:
Ph: 1300 363 992
Mail: GPO Box 5218
SYDNEY NSW 2001.
You can learn more about the Privacy Act and your rights at www.privacy.gov.au
How can you check, update or change the information we are holding?
Upon receipt of your written request and validation of your identity, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate.
If you wish to access or correct your personal information please write to;
P: 13000 LENDME (536-363)
M: PO Box 630, West Perth WA 6872
We do not charge for receiving a request for access to personal information or for complying with a correction request.
If you are not satisfied with how we manage your personal information
We are committed to maintaining the standards set out in this policy. However, if you feel there has been an issue with the management of your personal information, please let us know so we can deal with your complaint appropriately. Please contact our Privacy Officer in the first instance to ensure your complaint is dealt with fairly. The maximum timeframe you should expect from us in dealing with your compliant is 30 days.