Financial Services Information

Before You Get Our Advice
Who are we?

Spectrum Wealth Advisers 334400 AFSL 334400
Head Office details are as follows:
P: 03 6428 8442 | F: 03 6428 443 |
www.spectrumwealth.com.au
Level 14,74 Castlereagh Street SYDNEY NSW 2000
M: GPO Box 5182 | Sydney | NSW | 2001

Who will be providing the financial service to me?

Your adviser is a representative of SWA.

This FSG is issued with the authority of SWA on the 01/04/2012.

What kinds of financial services are you authorised to provide me and what kinds of products do thoseservices relate to?

SWA is licensed to provide advice and arrange transactions in relation to the following financial products:
Basic and Non-Basic Deposit Products
Life Products, including Income Protection, Life/Death, Trauma, Temporary and Permanent Disability
Investment Life Insurance Products, including Annuities, Insurance Bonds, Complying, Term and Allocated Pensions
Superannuation, including Public Offer Super funds, Corporate
Superannuation, Self Managed Super Funds
Retirement Savings Accounts
Managed Investment schemes, including investor directed portfolio services
Securities

Your adviser is in turn authorised to advise on and deal in these products as a representative of SWA.

SWA offers both personal advice and general advice. Where general advice is given, we will provide you with a warning which outlines the requirement to seek personal advice that would be appropriate to your needs, objectives and circumstances prior to acting on any advice.

We can also provide regular reviews of your portfolio. Our review service is detailed within our Statement of Advice.

In addition, your adviser may also assist you in the following areas:

Risk Management & Protection of Assets
Retirement Planning
Retrenchment and Redundancy
Wealth Creation
Access to Direct Share Advice
Social Security
Tax Planning
Estate Planning
Mortgage Elimination
Superannuation
Salary Packaging

Some of these services may fall outside your Adviser’s authorisation under SWA and will not be covered under SWA’s Professional Indemnity Policy. However, they may be covered under your Adviser’s separate professional insurance cover

Who do you act for when you provide financial services to me?

As a representative, your adviser acts on behalf of SWA when providing financial advice to you. SWA is therefore responsible to you for any advisory services your adviser provides. Your adviser’s primary duty is to you, the client.

How will I pay for the service and do you receive remuneration, commission, fees or any other benefits in relation to providing the financial services to me and how is that commission calculated?

Commission and Fees
SWA may receive initial commission on investments or insurances that you purchase as a result of advice provided by your adviser, in which case the payment will be made by the provider of that product, that is the fund manager or life company. We may charge a fee for the preparation of a statement of advice. If a fee for service is to apply we will discuss this with you prior to preparation.

The amount of commission may range between 0% to 10% for investments and 0% to 121% for insurances, dependent on the product provider. The commissions will be payable to SWA by the product provider upon proceeding with a transaction relating to that product.

For investments, commission is included in the entry fees charged by the fund manager or is paid by the fund manager where there is no entry fee. For insurances, commission is included in the premium charged by the life company. The amount of commission received will be based on the amount of the transaction and may vary from product to product.

SWA may also receive ongoing commission on an annual basis for the duration of your investment or insurance. This may range between 0% to 5% for investment and 0% to 15% for insurance depending on the product provided.

Your adviser is entitled to receive remuneration in the form of commission payable as a result of your investment or insurance. Your adviser will provide you with specific details of any of these benefits if they are applicable, and relevant to the recommendation made to you when personal advice is provided, within a Statement of Advice.

FEE SHARING ARRANGEMENTS

SWA may also receive financial incentive payments from fund managers or platforms for volumes of business generated. These amounts are included in ongoing management fees and are not additional to any fees charged. If relevant to the recommendation provided, further details are provided in the Statement of Advice where personal advice is provided by your financial adviser.

SPONSORSHIP ARRANGEMENTS

After careful research, SWA produces an Approved List of Fund Managers ‘Financial Products’ and these product providers are invited to sponsor training days and conference programs. In return, SWA provide opportunities to present at these events, as well as advertising opportunities at adviser functions, training days and in adviser newsletters.

Do any other relationships or associations exist which might influence you in providing me with the financial services?

No such relationships or associations exist at this time.

When you get our advice

Will you give me advice that is suitable to my needs and financial circumstances?

Yes, but to do so we need to find out your individual objectives, financial situation and needs before we recommend any financialproducts or services to you.

You have the right not to divulge this information to us, if you do notwish to do so.

In that case, we are required to warn you about the possibleconsequences of us not having your full personal information. You should read the warnings carefully.

What should I know about any risks of the financial products or strategies you recommend to me?

We will explain to you any significant risks of financial products and strategies which we recommend to you. If you feel that you need further clarification then please ask your adviser.

What information do you maintain in my file and can I examine my file?

We maintain a record of your personal profile which includes details of your objectives, financial situation and needs.

We also maintain records of any recommendations made to you. You are entitled to obtain access to the information that we hold about you. If you wish to examine your file, you should write to us on the address below, and we will make arrangements for you to do so.

Privacy Officer
PO Box Q1223
SYDNEY NSW 1230

We are committed to implementing and promoting a privacy policy which will ensure the privacy and security of your personal information. A summary of our Privacy Policy is attached to this FSG.

Privacy Disclosure Statement

We are required pursuant to the Corporations Act 2001 (“Act”), certain regulations issued by the Australian Securities and Investments Commission to collect information about you for the purpose of providing you with the following services:

Preparation of your financial plan
The provision of financial planning and risk insurance advice to you
Making financial product recommendations
Reviewing your investments and insurances
Other activities as directed by you

We will from time to time disclose information about you to authorised representatives/representatives of SWA and to other professionals, insurance providers, superannuation trustees and product issuers in connection with the purposes detailed above.

In the event we consider it necessary to use or disclose information about you for purposes other than those detailed above, or related purposes, we will seek your consent.

Can I provide you with instructions and tell you how I wish to instruct you to buy or sell my financial products?

Yes. You may specify how you would like to give us instructions. For example by telephone, fax or other means.

If you have any complaints

Who can I complain to if I have a complaint about the provision of the financial services to me?

We are a member of the Financial Ombudsman Service (FOS).

If you have any complaint about the service provided to you, you should take the following steps.

1. Contact us and tell us about your complaint.
2. If your complaint is not satisfactorily resolved within three days, please contact our complaints manager or put your complaint in writing and send it to us at the address noted at the beginning of this FSG. We will try and resolve your complaint quickly and fairly.
3. If you are not satisfied with our response, or if you have not received a response within 45 days, you may lodge a written complaint with the Financial Ombudsman Services Limited (‘FOS’), GPO Box 3, Melbourne Victoria 3001. You can phone FOS on 1300 780 808. This service is provided to you free of charge.

Stage 1 of the FOS process is where FOS facilitates discussions and negotiations between the parties. All relevant documents are exchanged and the issues in dispute are identified.

Stage 2 is conciliation and the parties come face to face with a conciliator from the FOS national panel. The role of the conciliator is to assist the parties to explore options for settlement of the dispute and to help parties to agree on their own outcome.

Stage 3 is where the independent adjudicator is requested to make a decision “on the papers” taking into account the relevant law, fairness and reasonableness. If you accept the adjudicator’s decision it is binding on the member.

The Australian Securities and Investments Commission (ASIC) has a free call information line on 1300 300 630 which you may use to make a complaint and obtain information about your rights.

What compensation arrangement do we have for retail clients?

We have a Professional Indemnity (PI) Insurance underwritten by ACE Insurance that satisfies the requirements for compensation arrangements under s912B of the Act. The PI insurance provides a”run-off” cover for a certain period of time for Authorised Representatives who are no longer connected with us.”

PRIVACY POLICY OUR COMMITMENT
At Wright Global Investments (”SWA”) we recognise that your privacy is important. SWA includes all our financial planning, insurance, broking, finance, accounting, technological, superannuation and fund management affiliates. We are bound by, and committed to supporting, the National Privacy Principles (NPP) set out in the Privacy Amendment (Private Sector) Act 2001. The information set out below is largely a summary of our obligations under the NPP.

COLLECTION
Our main purposes for collecting personal information are to facilitate financial planning, financial products or services, insurance policies or related services, and to update our records. At or before the time we collect personal information from you we will take reasonable steps to inform you why we are collecting that personal information, who else we might disclose that personal information to and what may happen if you do not provide personal information to us.

USE AND DISCLOSURE
We are subject to certain legislative and regulatory requirements that necessitate us obtaining and holding detailed information that personally identifies you and/or contains information or an opinion about you. In addition, our ability to provide you with a comprehensive financial planning and advice service is dependent on us obtaining certain personal information about you, including:

• Employment details and employment history;
• Details of your financial needs and objectives
• Details of your investment preferences and aversion or tolerance to risk;
• Details of your current financial circumstances, including your assets and liabilities (both actual and potential), income, expenditure, etc.
• Information about your employment history, employment circumstances, family structure, commitments and social security eligibility;
• any other relevant information including medical history and/or reports required for the purposes of risk insurance. As we operate throughoutthe world, some of these uses and disclosures may occur outside Australia.

SWA may use the personal information collected from you for the purpose of providing you with direct marketing material such as articles thatmay be of interest to you. You may, by contacting us by any of the methods detailed in this policy statement, request not to receive such informationand we will give effect to that request. Please allow two weeks for your request to be actioned.

DATA QUALITY
Pursuant to the Corporations Act we are required to collect sufficient information to ensure appropriate advice can be given in respect of recommendations made to our clients. If you elect not to provide us with the personal information you may be exposed to higher risks in respect of the recommendations made to you and this may affect the adequacy or appropriateness of advice given to you.

DATA SECURITY
We take reasonable steps to protect the information we retain from misuse, loss and from unauthorised access, modification or disclosure. We will not retain any of your information for any longer than it is required by us, except to satisfy legal requirements. We will destroy or de-identify your personal information when it is no longer required.

OPENNESS
We may use and disclose personal information for the purposes for which it was provided or secondary purposes in circumstances where you would reasonably expect such use or disclosure. We may disclose personal information to third parties or external contractors carrying out functions and duties for and on behalf of SWA. It is a condition of our agreement with each of our external contractors that they adhere to this privacy policy.

The information we collect from you may also be disclosed to third parties if the disclosure is required by or permitted by law. In the event that we propose to sell our business we may disclose your personal information to potential purchasers for the purpose of them conducting due diligence investigations. Any such disclosure will be made in confidence and it will be a condition of that disclosure that no personal information will be used or disclosed by them. In the event that a sale of our business is affected, we may transfer your personal information to the purchaser of the business. As a client you will be advised of any such transfer.

ACCESS AND CORRECTION
You may access the personal information we retain and request corrections. This right of access is subject to some exceptions allowed by law. We will not provide you access to personal information which would reveal any confidential formulae or the detail of any in-house evaluative decision making process, but may instead provide you with the result of the formulae or process or an explanation of that result. SWA reserves the right to charge a fee for searching for and providing access to your personal information. In the event we refuse you access to your personal information, we will provide you with an explanation for that refusal.

We will endeavour to ensure that at all times the personal information about you that we hold is up to date and accurate. The accuracy of the personal information is dependant to a large degree on the information you provide and you should advise us if there are any errors in your personal information.

IDENTIFIERS
In some circumstances we are required to collect government identifiers, for example, your Tax File Number. We will not use or disclose this information other than when required to do so by law or, when consented to by you.

ANONYMITY
You may deal with us anonymously where it is lawful, practicable and reasonable to do so.

SENSITIVE INFORMATION
Without your consent, for example where information is provided by you for insurance and or risk purposes, we will not collect sensitive information about you. Exceptions to this include where the information is required by law, or for the establishment, exercise or defence of a legal claim.

PRIVACY COMPLAINTS
If you wish to complain about any breach or potential breach of this privacy policy or the National Privacy Principles, you should contact us by any of the methods contained in this policy statement and request that your complaint be directed to the Complaints Manager. Your complaint will be considered within seven days and responded to accordingly. It is our intention to use our best endeavours to resolve any complaint to your satisfaction, however, if you are unhappy with our response, you are entitled to contact the Office of the Privacy Commissioner who may investigate your complaint further.

Adviser Profile

Prepared on 10/08/2015.

This Plan Me Adviser profile, together with Part 1 of the Financial Services Guide document, makes upthe Plan Me Financial Services Guide. The Plan Me Adviser Profile sets out my details, the services and products I may provide and how you pay for my services and the services of Plan Me.

Personal Profile
Name Hayden Kerdel
Address Level 2, 5 Ord St, West Perth, 6005
Mailing Address PO BOX 630, West Perth, 6872
Telephone 08 6234 6444
Mobile 0414 596 118
Email hkerdel@planme.com.au

Professional Profile
I am an authorized representative of PLAN ME PTY LTD (AFS Rep No. 1234599) Which is a Corporate Authorised representative (CAR) of Spectrum Wealth Advisers Pty Ltd (AFSL 334400)

Authorized Representative No. 296589

Qualifications Bachelor of Commerce – Finance / Financial Planning
Certified Financial Planner®

Experience I specialise in all aspects of Financial Planning

What services am I authorized to provide you?: I am authorised to provide personal advice and sell the following services:
• Superannuation and Retirement Savings Accounts.
• Managed Investment Schemes
• Self Managed Superannuation Funds
• Government Debentures, Stocks and Bonds
• Margin Lending
• Deposit Products
• Life Insurance
• Accident/Sickness/Disability Insurance
• Trauma Insurance
• Total and Permanent Disability Insurance
• Income Protection Insurance
• Business Expense Insurance

 

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